Tphone.biz is a well-positioned provider of telecommunications equipment and services. Utilizing extensive industry knowledge and domestic and international relationships, Tphone.biz is able to connect buyers and sellers together. Through a combination of resale, liquidation and consignment services, we are able to provide our customers with an efficient and convenient method of buying and selling telecom equipment.
Tphone.biz is committed to providing our customers with reliable telecommunication solutions, driven by quality, dependability, cost effectiveness and timeliness.
The members of the Tphone.biz executive management team are effective communicators, winning team builders, engaging motivators and credible leaders. They have proven track records of business execution and success as well as extensive backgrounds in telecommunications, Internet applications and data warehousing technology. The team possesses a balance of strategic vision and hands-on experience. Each member brings a deep understanding of the dynamics of the marketplace, financial savvy, technical knowledge, industry expertise and contacts necessary to launch and grow the leading resource for the telecommunications market on the Internet.
Hensley E. "Buddy" West, President & CEO - Hensley E. (“Buddy”) West, Chairman, President & CEO - In June 1999, Mr. West founded the company. Mr. West retired as the President and COO of World Access, a publicly traded global provider of wire line and wireless telecommunication products and services in February 1999. Prior to joining World Access, Mr. West spent nine years in executive management positions at DSC Communications Corporation, a publicly held manufacturer of digital switching, transmission and access telecom products that was recently acquired by Alcatel. Prior to joining DSC, Mr. West held engineering, sales and executive management positions with California Microwave, ITT Telecommunications and Lucent. Mr. West has a Bachelors Science degree in Engineering Technology from the University of Central Florida and an MBA from the University of Dayton.
Lara Hertz, Sales/Purchasing - Lara started with the company in 1999. She handles purchasing and sales for the company. Prior to Tphone.biz, she served as the Southeastern Regional Director of Human Resources for MasTec Network Services. Lara has over 10 years of experience in human resources, leadership, training design and policy development. Ms. Hertz has a Bachelors degree in Psychology from the University of Georgia, an M.S. in Industrial Organizational Psychology and a MBA from Kennesaw State University.
For technical difficulties - Contact our technical department first to determine if the problem can beremedied without a return. If the problem cannot be remedied, an RMA# will be issued.
For return or exchange - Contact your sales representative to receive an RMA#. For returned equipment, 25% restock fee will apply.
New equipment not returned in original packaging inclusive of all hardware, manuals, cables, etc., will incur a restocking fee of 50%. Equipment that is mishandled, scratched, dented, etc., is non-returnable.
Equipment found to be defective will not be subject to a restocking fee if returned within 10 days of shipment for replacement or credit.
Equipment received by customer that has damage or shortages will be deemed accepted if not reported in 5-business days of delivery.
NO credit will be issued after 90 days or warranty coverage period, whichever is greater.